For Paule Bourbonnais, founder of Montreal-based Paule Bourbonnais Design, a project is never just square footage and floor plans. It's an exercise in empathy. With 30 years in the industry, Bourbonnais has built her career around a simple belief: good design starts with understanding how people actually live.
"The cornerstone of good design is active listening," she explains. "It’s more than solving problems or checking off a list of desires. It’s about listening to what hasn't been said—finding those deeper, unspoken needs that make a space truly meaningful."
That commitment to understanding a family's daily rhythm was the driving force behind a recent renovation in Montreal, a project that grew, quite literally, over its own lifespan. What began as a home for a smaller household evolved into a full layout overhaul to accommodate a family of 12. To get there, Bourbonnais leans on rigorous, in-depth observation of how her clients actually move through a day. "You have to understand how they will live their life in that house," she says. "The same applies to the outdoors. Do they eat outside often? How do they move between spaces?"