- Identifying Purposes
We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.
Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services.
- Limiting Collection
The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.
- Limiting Use, Disclosure and Retention
Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.
Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
- Safeguarding Customer Information
Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure. Should any breach of your personal information occur, we will notify you as soon as possible. It should be noted that no security procedure is currently 100% effective.
We will make information available to you about our policies and practices with respect to the management of your Personal Information.
- Customer Access
Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions. We reserve the right to charge you a reasonable administrative fee to access your information, as permitted by applicable law.
- Sharing of Information
We share customer information only as required for affiliated service providers to complete functions on our behalf, as well as where required by law and for statistical analysis, and do not sell or share your information otherwise. When we use affiliated service providers, we require them to have the same level of privacy protection as we have, and therefore expect your information will be handled with the same level of care that we employ. We may also share information in connection with, or during negotiations of, any merger, sale of our assets, financing or acquisition, or in any other situation where personal information may be disclosed or transferred as one of our business assets.
Affiliated Service Providers: We employ other companies and individuals to perform functions on our behalf so as to better serve you. Examples include fulfilling orders, delivering packages, sending mail and processing credit card payments. These providers have access to the personal information needed to perform their functions, but may not use it for any other purposes.
- Withdrawal of Consent
You may withdraw your consent at any time by sending a written request to firstname.lastname@example.org. Upon receiving notice that you have revoked your consent, we will stop using your personal information within a reasonable time, which will vary depending on what information we have collected and for what purpose, and we will send you a confirmation email.
- Additional Information
Cookies and Non-Personal Information
Upon accessing the Website, certain non-personal information will be automatically collected without your knowledge or consent, including, without limitation, cookies.
Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of our Website.
- Governing Law
This Agreement and any action related thereto will be governed by the laws of the Province of Quebec without regard to its conflict of laws provisions. The exclusive jurisdiction and venue of any action in relation to this Agreement will be the District of Montreal and each of the parties hereto waives any objection to jurisdiction and venue in such courts. However, in the event of the actual or threatened infringement, misappropriation or violation of our copyrights, trademarks, trade secrets, patents or other intellectual property rights, we may, at our discretion, institute legal proceedings in any jurisdiction(s) which is (are) deemed necessary or advisable.
- Handling Customer Complaints and Suggestions
You have requested and agreed that this Agreement be drafted in English. Vous avez demandé et accepté que cette convention soit rédigée en anglais.